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As a member of the Client Technology Services Team, the Desktop Support Administrator is responsible for the support of Vistaprint’s computer- based information systems, particularly as it relates to the installation and maintenance of software applications and computer hardware. The ideal candidate has extensive experience and demonstrable knowledge in conducting software/hardware upgrades and troubleshooting common IT issues which contribute to the overall improved quality level and efficiency of Vistaprint’s business operations.  

Responsibilities:   

• Serve as the primary contact for diagnosing and resolving all desktop/laptop, blackberry and printer issues
• Troubleshoot and solve general IT issues (password resets, computer hardware failures, software installations, access requests, etc.)
• Install and maintain functionality for all peripheral deployment and presentation technologies
• Implement security policies while carrying out desktop support
• Work on additional projects as needed

Skills Required: 

      Working knowledge of:

• Hardware and software troubleshooting
• Peripheral deployment and diagnostics
• Active Directory
• Video Conferencing technologies
• Anti-Virus technologies
• Spyware removal and prevention
• Symantec Ghost or other imaging software
• Warranty repair and RMA coordination
• VOIP Phone troubleshooting
• Basic LAN topologies, etc.
• Server and Desktop operating systems

 Additional Requirements:

• Associates degree in Information Technology, Computer Science, Information Systems, Computer Engineering or equivalent experience preferred.
• A+, Microsoft or other Desktop/Systems Administration certification
• 3+ years of desktop support and/or desktop administration supporting large scale infrastructures ( 500+ desktop servers)
• Strong interpersonal and communication skills
• Proficiency in documenting standard procedures and following verbal and written instructions
• Must be able to prioritize responsibilities, work well independently and harmoniously in a team environment
• Ability to react quickly in an ever-changing environment.
• Lifting is a consistent requirement of this job
• Must be able to work on week-ends