• Customer Service Representative

    Job ID
    Customer Care
  • Job Description

    Are you a people person? Are you passionate about interacting directly with customers and helping to resolve their issues?
    As a Customer Service Representative, you will handle customer service inquiries regarding products, services, and site navigation in a professional and efficient manner. The selected candidate will follow guidelines to support our commitment to providing world-class service to our customers.
    Your role will involve:
    - Answering all customer inquiries in a courteous and professional manner
    - Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
    - Using appropriate systems and available resources as necessary to assist in responding to each request
    - Supporting and providing information to all internal and external customers in a professional and courteous manner
    - Participating in cross-functional communications and meetings to support the team/domain/center
    - Performing additional responsibilities as required
    In return you will bring:
    - The ability to provide excellent customer service while multi-tasking
    - Previous experience in a multi-channel customer service environment is preferred
    - Knowledge of and/or interest in internet/web technologies
    - Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
    - Proficient verbal and written communication skills
    - A willingness to receive and act on feedback from various sources
    - The ability to learn new technology quickly and the ability to use multiple systems
    Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization. 


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