Are you a people person? Are you passionate about interacting directly with customers and helping to resolve their issues?
As a Customer Service Representative, you will handle customer service inquiries regarding products, services, and site navigation in a professional and efficient manner. The selected candidate will follow guidelines to support our commitment to providing world-class service to our customers.
Your role will involve:
- Answering all customer inquiries in a courteous and professional manner
- Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
- Using appropriate systems and available resources as necessary to assist in responding to each request
- Supporting and providing information to all internal and external customers in a professional and courteous manner
- Participating in cross-functional communications and meetings to support the team/domain/center
- Performing additional responsibilities as required
In return you will bring:
- The ability to provide excellent customer service while multi-tasking
- Previous experience in a multi-channel customer service environment is preferred
- Knowledge of and/or interest in internet/web technologies
- Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
- Proficient verbal and written communication skills
- A willingness to receive and act on feedback from various sources
- The ability to learn new technology quickly and the ability to use multiple systems
Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.