• Specialist, Customer CARE (Part Time)

    Job ID
    20808
    Category
    Customer Care
  • Job Description

    CARE Specialist – Part Time

    Are you a people person? Are you passionate about interacting directly with customers and helping to resolve their issues?

    As a CARE Specialist, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class Service.

    Your role will involve:

    • Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed)    in a courteous and professional manner
    • Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
    • Using appropriate systems and available resources as necessary to assist in responding to each request
    • Supporting and providing information to all internal and external customers in a professional and courteous manner
    • Participating in cross-functional communications and meetings to support the team/domain/center
    • Performing additional responsibilities as required

    In return you will bring:

    • Secondary level education with a minimum of 5 o’level subjects including English (grade 1 or 2), Mathematics or Principles of    Accounts (grade 1, 2 or 3) and any 3 other subjects. Information Technology is a plus.
    • At least one (1) year of customer service or sales experience
    • Must be available to work between the hours of 4:00 PM EST and 12:30 AM EST on Monday- Friday, and any shift on Saturday and Sunday
    • Previous experience in a multi-channel customer service environment preferred
    • Knowledge of and/or interest in internet/web technologies and social media
    • Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
    • The ability to provide excellent customer service while multi-tasking
    • Excellent verbal and written communication skills
    • The ability to learn new technology quickly and the ability to use multiple systems
     
    Take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.
     
     

    English External Posting

    CARE Specialist – Part Time


    Are you a people person? Are you passionate about interacting directly with customers and helping to resolve their issues?

    As a CARE Specialist, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class Service.

    Your role will involve:


    • Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed)      in a courteous and professional manner
    • Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
    • Using appropriate systems and available resources as necessary to assist in responding to each request
    • Supporting and providing information to all internal and external customers in a professional and courteous manner
    • Participating in cross-functional communications and meetings to support the team/domain/center
    • Performing additional responsibilities as required

    In return you will bring:


    • Secondary level education with a minimum of 5 o’level subjects including English (grade 1 or 2), Mathematics or Principles of      Accounts (grade 1, 2 or 3) and any 3 other subjects. Information Technology is a plus.
    • At least one (1) year of customer service or sales experience
    • Must be available to work between the hours of 4:00 PM EST and 12:30 AM EST on Monday- Friday, and any shift on Saturday and Sunday.
    • Previous experience in a multi-channel customer service environment preferred
    • Knowledge of and/or interest in internet/web technologies and social media
    • Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
    • The ability to provide excellent customer service while multi-tasking
    • Excellent verbal and written communication skills
    • The ability to learn new technology quickly and the ability to use multiple systems

     

    Take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.

     

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