• Specialist, Customer Care FR

    Job ID
    21024
    Category
    Customer Care
  • Job Description

    Are you passionate about interacting directly with customers and helping to resolve their issues?
     
    As a CARE Representative, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class service
     
    Your role will include:
    - Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
    - Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
    - Using appropriate systems and available resources as necessary to assist in responding to each request
    - Supporting and providing information to all internal and external customers in a professional and courteous manner
    - Participating in cross-functional communications and meetings to support the team/domain/center
    - Performing additional responsibilities as required
     
    In return you will bring:
    - Undergraduate degree in Marketing or Business Administration preferred
    - Strong command of the French
    - At least one (1) year of customer service experience
    - Previous experience in a multi-channel customer service environment preferred
    - The ability to provide excellent customer service while multi-tasking
    - Experience with graphic design and/or photo imaging design software a plus
    Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.

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