Are you passionate about interacting directly with customers and helping to resolve their issues?
As a CARE Representative, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class service
Your role will include: - Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner - Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures - Using appropriate systems and available resources as necessary to assist in responding to each request - Supporting and providing information to all internal and external customers in a professional and courteous manner - Participating in cross-functional communications and meetings to support the team/domain/center - Performing additional responsibilities as required
In return you will bring: - Undergraduate degree in Marketing or Business Administration preferred - Strong command of the English - At least one (1) year of customer service experience - Previous experience in a multi-channel customer service environment preferred - The ability to provide excellent customer service while multi-tasking - Experience with graphic design and/or photo imaging design software a plus Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.