• CARE Specialist

    Job ID
    Customer Care
  • Job Description

    In this position, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class Service.
    Your role will involve:
    - Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
    - Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
    - Using appropriate systems and available resources as necessary to assist in responding to each request
    - Supporting and providing information to all internal and external customers in a professional and courteous manner
    - Participating in cross-functional communications and meetings to support the team/domain/center
    - Performing additional responsibilities as required 
    In return you will bring:
    - Secondary level education with a minimum of 5 o’level subjects including English (grade 1 or 2), Mathematics or Principles of Accounts (grade 1, 2 or 3) and any 3 other subjects. Information Technology is a plus.
    - At least one (1) year of customer service or sales experience
    - Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week.
    - Previous experience in a multi-channel customer service environment preferred
    - Knowledge of and/or interest in internet/web technologies and social media
    - Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
    - The ability to provide excellent customer service while multi-tasking
    - Excellent verbal and written communication skills
    - The ability to learn new technology quickly and the ability to use multiple systems


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