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Planning Analyst

Planning Analyst

Job ID 
22886
Category 
Customer Analytics

Job Summary

Job Description

Planning Analyst, CARE WFM (f/m)


YOUR ROLE:
 
As the Planning Analyst of our Berlin customer care site you would be responsible for ensuring the accurate execution of the staffing and performance management plans in order to meet business objectives. This would include the planning and real time tracking of shrinkage activities and creation of tactical plans to manage any potential impact to performance. Besides, you would be also responsible for provide analysis on KPI drivers.
 
Your role will involve:
- Create plans in line with short-term forecasts to manage intra-day and intra-week performance
- Track adherence to outlined plans to ensure performance expectations are met
- Plan and track shrinkage for vacation, meeting, and training requests that fall outside of the schedule lock
- Produce daily and weekly performance reports summarizing challenges and actions taken to mitigate
- Participate in daily tactical meetings with Ops to set performance expectations and outline actions needed to achieve service goals
- Conduct and deliver root cause analysis on servicing or productivity issues and make recommendations to Operations
- Engage and maintain relationships with key stakeholders across the business, making recommendations where necessary
- Maintain plans and actions to mitigate the effect of system outages affecting the centers
- Support intra-day performance management where necessary


In return you will bring:
- A bachelor degree preferred
- First working experience in that field
- Knowledge of Workforce Management methodologies and tools
- Strong skills in the following software programs: MS Excel, Word, and PowerPoint
- Strong analytical skills with a logical approach to problem resolution, gathers facts, takes corrective action, escalates problem at the appropriate stage
- Excellent written and verbal communication skills in English language, calm and methodical approach, active listening skills, responds with appropriate feedback and in a timely manner
- Ability to work under pressure and deal with demanding situations, to learn quickly in a changing environment, to use own initiative and make decisions, ability to prioritize and manage own workload
You can look forward to:
- A dynamic and truly international working environment in the center of Berlin
- A versatile position in which you have a significant impact on our present on the market
- Fruit days, office gym, table tennis, team brunches, employee art exhibition and a lot of other benefits for a great work-life-balance
- Energetic, cooperative and humorous colleagues of international teams
- Becoming part of a fast-growing ecommerce organization with plenty of opportunities for professional growth
 
You are welcome to find out more about us on Life in Vistaprint: http://lifeinvistaprint.com/
This is a great opportunity to work in a fast growing global organization and in an open and rewarding culture based on employee perfrmance and potential. We are looking forward to your application (including salary expectations and possible starting date) via email to berlinjobs@vistaprint.com.

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