Sr HR Operations Coordinator

Job ID

Job Description

Do you want to make your career in the field of HR? Do you want to work in a global environment?
The HR Coordinator is responsible for supporting the day-to-day responsibilities associated with HR processes and administration.  Although this role is located in India, as part of a Global HR Operations team, this role is blend of answering employee phone calls and emails across any of the Cimpress locations.
·         Bachelor’s preferably in Human Resources or Business Administration
·         4-5 years of experience in HR/Payroll.
·         Experience working in a HR Shared Services a plus
·         Proficiency in English language.

Must have

Nice to Have


·   Exceptional organizational skills and ability to work across several tasks simultaneously
·   Specialized knowledge in HR-Ops or broader knowledge across HR functions.
·   Must be hands-on, detail-oriented, and process-minded and cope well with a high volume of HR transactions.
·   India Payroll management
·   Excellent computer skills (MS Word, Excel, PowerPoint, Macros)
·   Excellent time management skills
·   Excellent communication skills

·   Exposure in multinational working environment
·   Knowledge of local statutory regulations
·   Vendor management experience


·   Ability to work accurately under time constraints
·   Have consistently demonstrated a high level of customer service
·   Ability to develop effective relationships across all levels and with diverse groups/stakeholders


Role and Responsibilities
·        Oversee the new hire orientation activities and program.
·         Oversee benefits enrollment process, act as tier 2 POC.
·        Own Payroll and full & final inputs process.
·        Own the merit increase letter processes – salary increase letter preparation and distribution, HR system updates.
·        Monitor the absence management process and update LAS with all details related PTOs alongwith WFM. Own the year end PTO encashment activity.
·         Manage accuracy of employee data in all relevant systems, iCIMS, SAP, myHR, Matrix (Workforce Planning).
·         Manage HR queries through a centralized Request Management System (myHR)
o    Direct employees to our Knowledge Management System 
o    Answer employee queries via phone and email
o    Act as specialist to answer location-specific questions
o    Appropriately escalate questions to other HR teams, People Relations or Payroll when required.
o    Serve as curator for updates to HR Knowledge Base Pages.
·         Ensure compliance with local regulations related to employees’ management.
·         Maintain the highest level of confidentiality in all areas of responsibility
·         Keep informed on changes in policies or programs that may affect employees
·         Makes recommendations and drive continuous improvement of processes and programs to bring efficiency
·         25% of time dedicated to projects.


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