Senior Systems Administrator (Contractual) · Bachelor’s (4-year) degree in Computer Science or equivalent work experience. · +4 Years’ Experience in System Administration · MCSE Certification · CCNA Certification
Nice to Have
· High proficiency with Microsoft Windows 7/10 Enterprise · High level knowledge of computer, tablet, and smartphone hardware (internal components and peripherals) · Office Productivity Tools - Microsoft Office 365 · In depth knowledge of Active Directory and Office 365 Admin center. · Working knowledge of SCCM, DHCP, DNS and Server 2008/higher · Exposure to VOIP and conferencing technologies (Cisco TMS, Tandberg units) · Warranty repair and RMA coordination. · Experience in build outs of contact centers and its requirements · Must have knowledge and experience in processing PEZA certification requirements and other PEZA related regulatory compliance · Medium to high level understanding of enterprise network topologies and concepts · Virtual Machine solutions (VMware, Parallels) · Familiarity with troubleshooting Mac OS
· Scripting knowledge – Windows PowerShell, Applescript, and/or Bash · Exposure to Mac hardware and management solutions such as JAMF Casper Suite a plus
· Must have Good English communication and Writing skills · Strong professional presence (well-spoken and ability to remain poised under stress) · Excellent customer service · Strong problem solving · Ability to document procedures · Strong ability to coordinate well (prioritize and balance project work with day-to-day) · Ability to advocate better solutions when users present an inefficient one (decide whether their requests are the best solution for the requirements) · Acting as a team player - works well with other teams from various cultures located globally · Ability to execute in high pressure situations · Experience working with Technology vendors · Ability to interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. Empowered to resolve problems within established practices. · Ready to work in rotation and night shifts.
· Authentic · Positive “Can-Do” attitude · Eager to learn and adapt · Entrepreneurial spirit (act like owner) · Hold the bar high
Role and Responsibilities · Working on Daily Tickets Resolution. · Assist with technical issues. These activities include the definition of needs, benefits, and technical strategy; research & development; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. · Repair and recover from hardware or software failures. Coordinate and communicate with impacted departments. · Define and maintain standard operating procedures (SOP). · Research and recommend innovative approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. · Working on Global and Local IT related Projects · Mentoring and guiding team members for complex IT solutions. · Working with colleagues from other CTS locations around the global for continuous improvement initiatives and to define best practices/standards for desktop technology. · Identifying new solutions to improve employee productivity and identifying opportunities for automation. · Maintain data center environmental and monitoring equipment including but not limited to inventory and security. · Manage IT Inventory and Vendor Coordination. · Manage Telecommunications infrastructure and support IPS technology. · Understand, monitor, review and ensure compliance of PEZA documents within the regulatory environment of the business and up to date