• Sr. Systems Administrator

    Job ID
  • Job Description

    Senior Systems Administrator (Contractual)
    ·      Bachelor’s (4-year) degree in Computer Science or equivalent work experience.
    ·      +4 Years’ Experience in System Administration
    ·      MCSE Certification
    ·      CCNA Certification

    Must have

    Nice to Have

    Technical Skills

    ·      High proficiency with Microsoft Windows 7/10 Enterprise
    ·      High level knowledge of computer, tablet, and smartphone hardware (internal components and peripherals)
    ·      Office Productivity Tools - Microsoft Office 365
    ·      In depth knowledge of Active Directory and Office 365 Admin center.
    ·      Working knowledge of SCCM, DHCP, DNS and Server 2008/higher
    ·      Exposure to VOIP and conferencing technologies (Cisco TMS, Tandberg units)
    ·      Warranty repair and RMA coordination.
    ·      Experience in build outs of contact centers and its requirements
    ·      Must have knowledge and experience in processing PEZA certification requirements and other PEZA related regulatory compliance
    ·      Medium to high level understanding of enterprise network topologies and concepts
    ·      Virtual Machine solutions (VMware, Parallels)
    ·      Familiarity with troubleshooting Mac OS

    ·      Scripting knowledge – Windows PowerShell, Applescript, and/or Bash
    ·      Exposure to Mac hardware and management solutions such as JAMF Casper Suite a plus

    Soft Skills

    ·      Must have Good English communication and Writing skills
    ·      Strong professional presence (well-spoken and ability to remain poised under stress)
    ·      Excellent customer service
    ·      Strong problem solving
    ·      Ability to document procedures
    ·      Strong ability to coordinate well (prioritize and balance project work with day-to-day)
    ·      Ability to advocate better solutions when users present an inefficient one (decide whether their requests are the best solution for the requirements)
    ·      Acting as a team player - works well with other teams from various cultures located globally
    ·      Ability to execute in high pressure situations
    ·      Experience working with Technology vendors
    ·      Ability to interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. Empowered to resolve problems within established practices.
    ·      Ready to work in rotation and night shifts.



    ·      Authentic
    ·      Positive “Can-Do” attitude
    ·      Eager to learn and adapt
    ·      Entrepreneurial spirit (act like owner)
    ·      Hold the bar high


    Role and Responsibilities
    ·      Working on Daily Tickets Resolution.
    ·      Assist with technical issues. These activities include the definition of needs, benefits, and technical strategy; research & development; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions.
    ·      Repair and recover from hardware or software failures. Coordinate and communicate with impacted departments.
    ·      Define and maintain standard operating procedures (SOP).
    ·      Research and recommend innovative approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
    ·      Working on Global and Local IT related Projects
    ·      Mentoring and guiding team members for complex IT solutions.
    ·      Working with colleagues from other CTS locations around the global for continuous improvement initiatives and to define best practices/standards for desktop technology.
    ·      Identifying new solutions to improve employee productivity and identifying opportunities for automation.
    ·      Maintain data center environmental and monitoring equipment including but not limited to inventory and security.
    ·      Manage IT Inventory and Vendor Coordination.
    ·      Manage Telecommunications infrastructure and support IPS technology.
    ·      Understand, monitor, review and ensure compliance of PEZA documents within the regulatory environment of the business and up to date


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