• Senior Account Manager

    Job ID
    24547
    Category
    Business Development
  • Job Description

    Account Management Supervisor
     
    Vistaprint Corporate Solutions (VCS) is a new stand-alone start up from Vistaprint, focusing on streamlining print solutions for mid-market to enterprise-level companies. As we continue to scale our Inside Sales team in our new Providence office, we are seeking an impact-driven Account Management Supervisor who will lead a team of Account Management Specialists to retain and grow a portfolio of partners.
     
    Under the direction of the Sales Manager, you will be wholly responsible for the performance of your designated account management team. You will lead onboarding, developing and coaching for the Account Management team.  Working within a start-up environment at VCS you will also gather and report on competitive insights, product guidance and customer feedback to managers within the VCS business unit.  As a key member in this start-up environment, you will be asked to flex your style to the business needs, try new techniques as the product emerges and influence revenue along the way.

    Your day-to-day will include:
    - Lead a team that will manage relationships for clients that employ 50-500 office workers, utilizing phone, email and web demonstrations
    - Deliver on retention and growth targets
    - Mentor, coach, develop, and counsel the team to success. Spend 80% of your day focusing on sales skill development. Evaluate calls and account management techniques in both a side-by-side and virtual environment
    - Responsible for data gathering and feedback loops on product, competition, and processes to the Sales Manager and VCS Leadership Team
    - Disseminate changes and updates from the leadership team to the account management team quickly and effectively
    - Periodic travel to support expansion as the group grows will be expected
    - Willingness to take on the role of an Account Management Specialist for the first full month, at minimum
    In return you will bring:
    - Experience of 1-2years leading a sales, account management, or customer success team in an Inside Sales environment
    - Solid understanding of sales process and sales tools used in a CRM environment
    - Proven ability to lead a team to deliver results; ability to lead through ambiguity as VCS emerges as a leader within the print space
    - Comfort in trying new techniques, assessing changes and making recommendations to day-to-day processes as a result
    - Solid understanding of financial KPIs that drive an account management team
    - Strong organizational and problem-solving skills
    - Excellent understanding of Salesforce.com and reporting within excel or related tools
    - Bachelor’s degree preferred
    About Vistaprint Corporate:
    Vistaprint Corporate is a new business unit under Cimpress (the parent company to Vistaprint, Exagroup and others) which focuses on driving 10x growth in revenues from corporate customers.  We believe that we are in a unique position to disrupt the print and promotional product market for small to mid-market corporations by providing industry leading self-service/online tools accessing a breadth of print and promotional products unavailable in the market today from one supplier, backed by unique design services, and account management to ensure our services meet and exceed our customer’s needs.  Learn more about our product at http://vistaprintcorporate.com/ 

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