• Supervisor, CARE Design Modification

    Job ID
    25798
    Category
    Customer Care
  • English External Posting

    The Design Supervisor, CARE Operations will be responsible for coaching, mentoring and motivating team members to achieve defined design satisfaction KPI, and should also display the six cultural behaviors.

     

    Your role will involve: 

    • Leadership/Team Management
    • Communicating and maintaining Vistaprint’s vision, direction and culture to the team
    • Driving excellence in quality, design, typography and customer experience.
    • Providing art direction and guidance to team members to maintain graphic consistency across all deliverables
    • Finding creative solutions to effectively address internal and external customer queries and concerns
    • Motivating and coaching CARE Design Associates to achieve and maintain KPI targets
    • Creating & maintaining complete documentation of performance improvement conversations and actions
    • Consistently and effectively report on individuals challenges, goals & successes
    • Suggesting appropriate actions to support findings and goals (KPIs, Attendance Management, schedule adherence)
    • Mentor employees along a mutually identified career path
    • Delegating effectively to his/her team and creating effective communication corrective plans/PIP
    • Ensuring disciplinary actions for front-line employees occur in transparent, accurate and timely manner
    • Preparing, maintaining and updating personnel records, reports and documentation

     

    In return, you will bring:  

    • A minimum of 2 years design and leadership experience is mandatory
    • Proficiency in Adobe CS; Illustrator, Photoshop, In Design, and other design industry standard tools
    • A command of typography, color, composition, hierarchy and how these elements work together for design solutions
    • Excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines. 
    • An aptitude for technology learning and the use of multiple systems
    • Working knowledge of MS Excel, Word and PowerPoint
    • Minimum qualification of an Associate in a business-related field is required

                            Must be flexible to work any shift including overnight

     

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